RETURN & EXCHANGE MATTERS

EXCHANGE OF PRODUCTS
Kindly email info@neuroncloud.ai for all return and exchange matters. Once your request is approved by us, you’ll receive instructions via email to mail the item back to us via a trackable mode of postage.

CONDITIONS TO QUALIFY FOR RETURN:

1. Returns and Exchanges can only be made for regular-priced purchases only and must be made through https://shop.saas.neuroncloud.ai
2. We do not accept returns/exchanges made via third-party purchases.
3. Discounts were not used in the order.
4. Defected products received (e.g holes, missing parts, faulty stitching that affects the overall outlook and discolouration, stains)
5. Wrong products received.

WE DO NOT ACCEPT RETURNS FOR THE FOLLOWING

1. Orders purchased with discount codes.
2. Sale & discounted items.
3. Items that have been deliberately damaged.
4. Items that you wish to refund due to a change of mind.

RETURN PROCEDURE

We sincerely apologise for any incorrect or defective items received.
Please email us at info@neuroncloud.ai within 7 days, from the date of delivery, with snapshots, together with your order ID for verification purposes. Once your return request has been approved, you will then have an additional 7 working days to send the item back to us. We regret to inform that we will not be able to accept any return/exchange of the defective item if we are not notified within the stipulated time frame.