Market place online sales – Ordering

How to shop online
  1. Browse product
    • Visit our website to view our products
  2. Order online
    • Add items to the shopping cart, and select delivery or pick-up services
  3. Scheduling
    • Choose an available date for your order if you prefer home delivery and office parcel delivery up to 30 days in advance. If you select merchandise pick-up or / pick-up services, the system will automatically schedule the earliest pick-up date.
  4. Online Payment / Bank Transfer
    • Confirm the amount and pay securely with Visa, MasterCard & American Express. Bank transfer is also accepted.
  5. Order confirmation
    • Upon successful payment, a confirmation email will be sent to the registered email address.
Do I need to register an account before shopping?
What currency are the prices shown online?

MarketPlace online sales – Payment

Which payment methods does Neuron Operations Limited accept for online shopping?
Why was my transaction rejected with credit card payment?
How safe is my personal information?

Marketplace Online Sales – Delivery

What kind of delivery options are available to choose when shopping online?
Can I change the delivery method after the transaction has completed?
Where do we deliver?
Can I get free delivery if ordering online?
What are the approximate lead times for the delivery service?
What are the approximate lead times for the Marketplace pick-up services?

MarketPlace online sales – Order Fulfillment

How can I know the delivery date and time for my online order?
Can I amend my online order?
Can I check the status of my online order on website?
      1. Order confirmation: when the payment received and order generated successfully.
      2. Delivery confirmation: informing the expected delivery/pick up date within 3 days since receive the order confirmation.
      3. Invoice: when the order was ready for delivery, certificate for product guarantee and return.

Marketplace Online Sales – After sales

What should I do if my items has defects or is damaged upon arrival?