ORDERS

Create An Account
Customers will be required to create an account with us before placing their order(s).
This is to ensure that every customer will be able to shop faster, receive updates on their orders, accumulate points, and even get insider deals!

Discount/Promotion Codes
The entry box can be found once you have filled in your relevant details. If you have a discount code you’d like to utilize, enter the code at the discount code box and press on ‘APPLY’, for the final sum to be reflected.

No Combination of Orders
We strictly do not allow any combination of orders.
This is to ensure that every order purchased has a specific tracking number that will be accounted for.

Depending on your location and selected delivery method, it can take 21 business days for your package to arrive. We always aim to deliver your package within the time specified, but there may be delays at times due to customs clearance or failed payments.

If you’ve shopped multiple items, you may receive more than one package.

Delivery
Delivery costs will vary depending on the service selected and its destination.  When you place your order, the available delivery options for your destination will be displayed at checkout. Delivery to PO Boxes, Army Post Office (APO) and Fleet Post Office (FPO) addresses is currently unavailable. Once your order has been confirmed, items with existing stock will be dispatched within 1-3 working days from the date of confirmation. Pre-order items may take up to 21 business days to be delivered.

Tracking Your Order
You may track your order by heading to your account after you’ve made the payment.

Order Confirmation
Once you have placed your order(s) with us online, you will receive an invoice from us immediately via e-mail.
Upon receiving an invoice, customers are required to pay for their orders within a 30-minute timeframe via your chosen method. 

Your item(s) will not be secured until you check out your cart and have made the payment successfully.
Please also check your junk/spam inboxes in case any of our emails end up there.

We strictly do not allow cancellation or amendments to order once order confirmation has been sent to you.

Changing of Models
We would like to apologize that we do not allow any change of models & sizes once your payment has been received.

PAYMENT

Neuron currently only accepts payment via Credit/Debit cards/Amex, PayPal, PayMe and bank transfers.

Immediate Payment
All purchases are required to be paid immediately once you have carted your purchases.
Please do not click “back”, cancel or refresh at any point as it will mean payments are not synced on our server, and your order may be cancelled.

Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s).
Item(s) is only secured upon submission of payment.

Automatic Verification
All orders will be verified automatically by our payment vendor. You may keep the email receipt for personal reference.

Neuron reserves all rights to reject any orders at our own discretion.